Help

Automations in ChateCommerce: What They Are, Which Are Available, and How to Activate Them

What are automations? Automations are messages that are sent automatically via WhatsApp when something specific happens in your store: a...

Automation: recover orders with pending payment via WhatsApp

When a customer chooses to pay by bank transfer, cash at an agency, or any other offline method, the purchase...

Widget ShopAgent: install a chat bubble in your online store

With the Widget ShopAgent, your online store becomes more than just a showcase. Every visitor can start a conversation, browse...

Playground: test your AI Agent before connecting it to a channel

What it is and what it’s for The Playground is a test chat built into your AI Agent’s settings screen....

Automatic ticket management with AI Agent: detect the cases that need human intervention

El Agente IA de Chatecommerce detecta cuándo una conversación necesita intervención humana y genera tickets automáticos con toda la información...

Order status: let your customers check their purchase from the chat

What it is and what it’s for Order status is an AI Agent feature that lets your customers check the...

Automatic tagging: organize and analyze your conversations with AI

What it is and what it’s for A tag is a category you assign to a chat to identify what...

Fuentes de conocimiento: entrena tu Agente IA con FAQs, enlaces y archivos

What it is and what it’s for Knowledge sources are the information about your business that the AI Agent uses...

```html ```