{"id":33000,"date":"2026-10-01T16:03:41","date_gmt":"2026-10-01T16:03:41","guid":{"rendered":"https:\/\/help.chatecommerce.com\/novedades\/equipos-en-chatecommerce\/"},"modified":"2026-10-02T16:22:24","modified_gmt":"2026-10-02T16:22:24","slug":"equipes-no-chatecommerce","status":"publish","type":"novedades","link":"https:\/\/help.chatecommerce.com\/pt-br\/novedades\/equipes-no-chatecommerce\/","title":{"rendered":"Equipes no ChateCommerce"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Equipes foram lan\u00e7adas: organize seus agentes em grupos especializados e deixe a IA encaminhar automaticamente cada chat para a equipe correta de acordo com a especialidade de cada uma.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>O que mudou<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Equipes:<\/strong> Agrupe agentes por fun\u00e7\u00e3o (Vendas, Suporte, Devolu\u00e7\u00f5es etc.) com descri\u00e7\u00f5es que orientam a IA sobre quando encaminhar cada chat<\/li>\n\n\n\n<li><strong>Equipe Geral por padr\u00e3o:<\/strong> Todos os workspaces t\u00eam uma equipe Geral que funciona como uma rede de seguran\u00e7a quando a IA n\u00e3o consegue decidir para qual equipe encaminhar<\/li>\n\n\n\n<li><strong>Encaminhamento autom\u00e1tico:<\/strong> Seu Agente de IA l\u00ea a consulta do cliente + as descri\u00e7\u00f5es das suas equipes e decide a qual equipe ela corresponde<\/li>\n\n\n\n<li><strong>Filtros por equipe:<\/strong> Em Chats, filtre por equipe para visualizar apenas as conversas atribu\u00eddas a voc\u00ea<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Para quem<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Equipes com v\u00e1rios agentes que querem organizar a caixa de entrada<\/li>\n\n\n\n<li>Neg\u00f3cios que precisam de encaminhamento autom\u00e1tico por especialidade (t\u00e9cnico, vendas, suporte)<\/li>\n\n\n\n<li>Qualquer pessoa que queira melhorar a qualidade das conversas<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requisitos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Pelo menos 2 agentes na sua conta<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Agente de IA ativo e treinado (para encaminhamento autom\u00e1tico)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Acesso de administrador<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota importante<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea n\u00e3o usar equipes, tudo funciona exatamente como hoje. Sua equipe<\/p>\n","protected":false},"featured_media":32948,"parent":0,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categoria-de-novedad":[],"class_list":["post-33000","novedades","type-novedades","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Equipes no ChateCommerce | Com\u00e9rcio social - Venda atrav\u00e9s do WhatsApp, m\u00eddia social e Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/pt-br\/novedades\/equipes-no-chatecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Equipes no ChateCommerce | Com\u00e9rcio social - Venda atrav\u00e9s do WhatsApp, m\u00eddia social e Chat\" \/>\n<meta property=\"og:description\" content=\"As Equipes foram lan\u00e7adas: organize seus agentes em grupos especializados e deixe a IA encaminhar automaticamente cada chat para a equipe correta de acordo com a especialidade de cada uma. 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