{"id":7584,"date":"2019-04-01T00:00:00","date_gmt":"2019-04-01T03:00:00","guid":{"rendered":"https:\/\/help.chatecommerce.com\/https-ohchat-me-en-what-is-a-chatbot-and-how-does-it-work\/"},"modified":"2025-05-10T14:46:16","modified_gmt":"2025-05-10T14:46:16","slug":"what-is-a-chatbot-and-how-does-it-work","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/what-is-a-chatbot-and-how-does-it-work\/","title":{"rendered":"\u00bfwhat is a chatbot and how does it work?"},"content":{"rendered":"\n<p>A <a href=\"https:\/\/help.chatecommerce.com\/\">chatbot<\/a> is the most affordable, effective and quickest solution to assist a user or a client with your product or service features.<\/p>\n\n\n\n<p><a href=\"https:\/\/help.chatecommerce.com\/\">Chatbot<\/a>, as its name indicates, is a\nmix between a robot and a chat: it can take, at least, 50% of the tasks\nor answers delivered by a human being when assisting a client through\ntechnology of <a href=\"https:\/\/es.wikipedia.org\/wiki\/Inteligencia_artificial\">artificial intelligence<\/a>.<\/p>\n\n\n\n<p>It is a quick and an affordable way to answer the questions a client may have about the features of your product or your service. Instead of wasting several minutes answering telephone calls or e-mails, the chat robot enables an automatic reply with the same politeness and friendliness of a human being.<\/p>\n\n\n\n<p>\u00bfCan you imagine a service imitating the capacity of an unlimited number of operators 24\/7? The function of <a href=\"https:\/\/help.chatecommerce.com\/\">chatbot<\/a> is to provide a similar service to the one offered by a <em>call center<\/em>, but instantly and at a significantly more affordable cost.<\/p>\n\n\n\n<p>Through the development of a computer program within a messenger app,\nthis technology enables the client to have a conversation with your\ncompany. Although the first software that was able to reply\nautomatically was developed by IBM in 1964, only a few years ago they\nbecame relevant as they were used in mass devices like mobile\ntelephones.<\/p>\n\n\n\n<p>On the other hand, the advancement of artificial intelligence provided the possibility to obtain even more advantages for the company that offers the service&nbsp; as well as for the clients: in addition to recognizing our natural language and doing the things we ask for, a chat robot learns about habits and preferences of the user creating a closer relationship with your client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfWhich are the benefits?<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Quickness: Your client or prospect receives instant replies, without delays, offering them the benefit of their time caring.<\/li><li>Improves the process of communication with your clients. They will\nlove your quick response time and the solutions you offer to their\nrequests, thanks to your better knowledge about them.<\/li><li>Presence in all your channels: With a simple Messenger app, we can open all the conversations you want in stores and services.<\/li><li>Natural language: Like the one used in real life.<\/li><li>Easy to implement and run.<\/li><li>Efficiency: The user gets more with less. Moreover, a 24 hour\nvirtual assistant in your web site allows you to optimize your\ninvestment in technical support or customer service, so you can focus on\nthose key tasks of your business.<\/li><\/ol>\n\n\n\n<p><a href=\"https:\/\/help.chatecommerce.com\/\">OhWhatAChat<\/a> is the first chatbot\nthat can work with employees of the company in order to offer the best\nassistance. In just three easy steps, you can have the solution. <a href=\"https:\/\/help.chatecommerce.com\/contact-us\/\">Contact us!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product or service features. Chatbot, as its name indicates, is a mix between a robot and a chat: it can take, at least, 50% of the tasks or answers delivered by a human being when assisting [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":7976,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7584","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfwhat is a chatbot and how does it work? | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfwhat is a chatbot and how does it work? | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product or service features. Chatbot, as its name indicates, is a mix between a robot and a chat: it can take, at least, 50% of the tasks or answers delivered by a human being when assisting [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Chatcenternetwork\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-01T03:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-10T14:46:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2018\/07\/Como-funcionan-los-ChatBots.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gonzalo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:site\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gonzalo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00bfwhat is a chatbot and how does it work? | Social Commerce - Sell through WhatsApp, social media and Chat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/","og_locale":"en_US","og_type":"article","og_title":"\u00bfwhat is a chatbot and how does it work? | Social Commerce - Sell through WhatsApp, social media and Chat","og_description":"A chatbot is the most affordable, effective and quickest solution to assist a user or a client with your product or service features. Chatbot, as its name indicates, is a mix between a robot and a chat: it can take, at least, 50% of the tasks or answers delivered by a human being when assisting [&hellip;]","og_url":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/","og_site_name":"Social Commerce - Sell through WhatsApp, social media and Chat","article_publisher":"https:\/\/www.facebook.com\/Chatcenternetwork","article_published_time":"2019-04-01T03:00:00+00:00","article_modified_time":"2025-05-10T14:46:16+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2018\/07\/Como-funcionan-los-ChatBots.jpeg","type":"image\/jpeg"}],"author":"gonzalo","twitter_card":"summary_large_image","twitter_creator":"@ChatCenterNet","twitter_site":"@ChatCenterNet","twitter_misc":{"Written by":"gonzalo","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/#article","isPartOf":{"@id":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/"},"author":{"name":"gonzalo","@id":"https:\/\/help.chatecommerce.com\/#\/schema\/person\/1d38a7d98c36919ab0dd677eac52a0ae"},"headline":"\u00bfwhat is a chatbot and how does it work?","datePublished":"2019-04-01T03:00:00+00:00","dateModified":"2025-05-10T14:46:16+00:00","mainEntityOfPage":{"@id":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/"},"wordCount":441,"publisher":{"@id":"https:\/\/help.chatecommerce.com\/#organization"},"image":{"@id":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/#primaryimage"},"thumbnailUrl":"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2018\/07\/Como-funcionan-los-ChatBots.jpeg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/","url":"https:\/\/help.chatecommerce.com\/what-is-a-chatbot-and-how-does-it-work\/","name":"\u00bfwhat is a chatbot and how does it work? 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