{"id":7577,"date":"2019-07-15T00:00:00","date_gmt":"2019-07-15T03:00:00","guid":{"rendered":"https:\/\/help.chatecommerce.com\/https-ohchat-me-en-conversational-e-commerce-is-the-future-and-chatbots-are-the-key\/"},"modified":"2025-05-10T14:46:15","modified_gmt":"2025-05-10T14:46:15","slug":"conversational-e-commerce-is-the-future-and-chatbots-are-the-key","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/conversational-e-commerce-is-the-future-and-chatbots-are-the-key\/","title":{"rendered":"Conversational e-commerce is the future and chatbots are the key"},"content":{"rendered":"\n<p class=\"has-text-align-center\"> <em><strong>According to&nbsp;Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is Conversational E-commerce about?<\/strong><\/em><\/p>\n\n\n\n<p> <strong>Chatbots <\/strong>are the future of conversational marketing. What it is all about? It is about keeping a closer relationship with future clients via conversations with a virtual assistant.<\/p>\n\n\n\n<p>This is <strong>conversational e-commerce:<\/strong> It means using\nyour chat robot to provide customization, convenience and data support\nto achieve a more effective decision making, customer experience and\nonline purchase process.<\/p>\n\n\n\n<p><strong>Oh What A Chat<\/strong> is the chat robot that is here for you to lead this change in your company. It provides consumers with a more natural and intuitive way to interact with digital technology. With the growing proliferation of connected devices, <strong>conversational e-commerce<\/strong> will impact deeply in the way we search, buy and interact with companies and their customer service.<\/p>\n\n\n\n<p>Through <strong>OhWhatAChat<\/strong>, clients will be able to have\ntheir questions answered unrestrictedly and instantly without the need,\nfor instance, to complete an online form and wait for someone to contact\nthem.<\/p>\n\n\n\n<p>Even in the case of more complex replies or to complete information\nabout a selling process, a company representative will receive an\ninstant message when the client or potential client wants to talk.<\/p>\n\n\n\n<p>By referring them to your sales force, you can offer users a better and more useful experience addressing customer service queries as soon as possible and allowing users to choose their preferred communication channel.<\/p>\n\n\n\n<p>Moreover, <strong>OhWhatAChat<\/strong> gives you the chance to show your brand personality. By setting up your <strong>chatbot<\/strong>,\nyou will be able to customize your brand identity and to reply\naccording to your communication style, with the tone in the answers to\nfrequently asked questions your consumers and prospects are used to so\nyou can give them the feeling of a real and unique conversation.<\/p>\n\n\n\n<p>To install <strong>Oh What A Chat<\/strong> in your company is\nincredible easy! Just set up your account here and start to benefit from\nconversational e-commerce and more sales<strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to&nbsp;Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is Conversational E-commerce about? Chatbots are the future of conversational marketing. What it is all about? It is about keeping a closer relationship with future clients via conversations with a virtual [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":7948,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversational e-commerce is the future and chatbots are the key | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/conversational-e-commerce-is-the-future-and-chatbots-are-the-key\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversational e-commerce is the future and chatbots are the key | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"According to&nbsp;Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. What is Conversational E-commerce about? Chatbots are the future of conversational marketing. What it is all about? It is about keeping a closer relationship with future clients via conversations with a virtual [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.chatecommerce.com\/conversational-e-commerce-is-the-future-and-chatbots-are-the-key\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Chatcenternetwork\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-15T03:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-10T14:46:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2018\/11\/El-ecommerce-conversacional-es-el-futuro.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gonzalo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:site\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gonzalo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Conversational e-commerce is the future and chatbots are the key | Social Commerce - Sell through WhatsApp, social media and Chat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.chatecommerce.com\/conversational-e-commerce-is-the-future-and-chatbots-are-the-key\/","og_locale":"en_US","og_type":"article","og_title":"Conversational e-commerce is the future and chatbots are the key | Social Commerce - Sell through WhatsApp, social media and Chat","og_description":"According to&nbsp;Gartner Research predictions, by 2020 it is estimated that chatbots will be involved in 85% of the interactions between customer and company. 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