{"id":7574,"date":"2019-09-01T00:00:00","date_gmt":"2019-09-01T03:00:00","guid":{"rendered":"https:\/\/help.chatecommerce.com\/https-ohchat-me-en-tomorrow-customers-will-purchase-directly-from-chatbots\/"},"modified":"2025-05-10T14:46:15","modified_gmt":"2025-05-10T14:46:15","slug":"tomorrow-customers-will-purchase-directly-from-chatbots","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/tomorrow-customers-will-purchase-directly-from-chatbots\/","title":{"rendered":"Tomorrow customers will purchase directly from chatbots"},"content":{"rendered":"\n<p><em><strong>The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more genuine and personal communication as a chatbot. Below we will tell you the reason why.<\/strong><\/em><\/p>\n\n\n\n<p> Did you know that a recent <a href=\"https:\/\/www.emarketer.com\/\">eMarketer<\/a> survey proved that <strong>67% of millennials are willing to buy products and services via a chatbot?<\/strong> The fact is that this generation &#8220;\u201dborn between 1981 and 1997&#8243;\u201d, is persistently connected to their smartphones. That\u00b4s why it does not seem odd that <a href=\"https:\/\/help.chatecommerce.com\/\"><strong>AI chatbots<\/strong><\/a> are mainly focused on messaging applications that they use most.<\/p>\n\n\n\n<p> They are aged between 21 and 38; they have no good reputation regarding job stability; they are unstable and with few aspirations; they simply live here and now and enjoy what life offers them along with their friends. And <strong>companies need to adapt to this generation<\/strong>.<\/p>\n\n\n\n<p> They are social media fans; they share their lives and made them public as well as their purchase experiences with the virtual community; and this turns them in great company critics. According to <a href=\"https:\/\/www.forbes.com\/#5c999ea22254\">Forbes<\/a>, the &#8220;<strong>Smartphone Generation<\/strong>&#8220;\u009d is much more demanding and changeable as customers than the previous ones. 86% would stop making business with a company as a consequence of a bad experience as a client.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Their Relationship with Chatbots<\/strong><\/h3>\n\n\n\n<p>Retale, a consultancy firm, made a survey among 500 millennials\nwilling to know how this young people behave regarding chatbots. The\nresults showed that near 60% of the people surveyed have used chat\nrobots at some point, compared with a 42% who have not used chatbots\never. <strong>53% of them would be interested in giving them a try<\/strong>, compared to a 26% that do not want to and a 20% that are neutral regarding this issue.<\/p>\n\n\n\n<p>Unlike the X generation (born between 1965 and 1980) &#8220;\u201dwho experienced the Internet emergence and make adaptative efforts to the dizzy pace of the upcoming generation&#8221;\u201d, millennials were born in a digital era and thus, their relationships are more via a cell phone than through a physical contact. It is much more natural for them to chat with a virtual assistant than with a human being; they even prefer them because they do not show a bad mood, and they are kind and ready to help when they need them.<\/p>\n\n\n\n<p>According to a study from <a href=\"https:\/\/www.americanexpress.com\">American Express<\/a>,\nthis generation is concerned more than any other group about getting an\nexcellent customer service and they are willing to spend up to 21% more\nfor it.<\/p>\n\n\n\n<p><strong>By 2025, they will represent 75% of the consumption globally<\/strong>.\nIn the meanwhile, it is estimated that by 2020, they will be\nresponsible for defining preferences and behaviors of a large portion of\nthe people with respect to e-commerce, payment methods and the use of\ntechnology.<\/p>\n\n\n\n<p>To get adapted is a must more than a suggestion. From <strong><a href=\"https:\/\/help.chatecommerce.com\">OhWhatAChat<\/a><\/strong> we can provide you with the&nbsp; solution to be closer to this generation. <strong>You can install your <a href=\"https:\/\/help.chatecommerce.com\">artificial intelligence chatbot<\/a> in your company in a fast and simple way<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/help.chatecommerce.com\/\/srv\/htdocs\/wp-content\/uploads\/2020\/09\/20190704_FINAL_OhWhatChat_JPG.jpeg\" alt=\"Millennials relationship with chatbots\" class=\"wp-image-835\"\/><\/figure><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. In addition, they prefer a more genuine and personal communication as a chatbot. Below we will tell you the reason why. Did you know that a recent eMarketer survey proved that 67% of millennials are willing to buy products and services [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":7936,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7574","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tomorrow customers will purchase directly from chatbots | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/tomorrow-customers-will-purchase-directly-from-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tomorrow customers will purchase directly from chatbots | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"The so-called millennials have 20% less possibilities of contacting via e-mail than baby boomers. 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