{"id":33149,"date":"2026-10-26T23:10:32","date_gmt":"2026-10-26T23:10:32","guid":{"rendered":"https:\/\/help.chatecommerce.com\/etiquetas-chatecommerce\/"},"modified":"2026-10-26T23:19:20","modified_gmt":"2026-10-26T23:19:20","slug":"tags-chatecommerce","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/tags-chatecommerce\/","title":{"rendered":"Tags: how to create, organize, and use them to segment campaigns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What it is and what it\u2019s for<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A tag is a category you assign to a chat, a contact, or an FAQ to identify and group it. For example, \u201cInterested in sneakers,\u201d \u201cWholesale customer,\u201d or \u201cShipping.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why you need it:<\/strong> Without tags, all your information is mixed together. You can\u2019t tell which topics your customers ask about most or send a campaign only to people interested in a specific product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you use it for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Classify your conversations by topic, manually or automatically with AI.<\/li>\n\n\n\n<li>Segment your contacts to send campaigns to specific audiences.<\/li>\n\n\n\n<li>Organize the FAQs your AI Agent uses.<\/li>\n\n\n\n<li>Create dynamic lists of contacts that update automatically based on their tags.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Keep two rules in mind before creating a tag:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tags can\u2019t be deleted. If you no longer need one, you can hide it.<\/li>\n\n\n\n<li>The tag type can\u2019t be changed after it\u2019s created.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s why it\u2019s worth defining the name and type carefully before saving it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tag types<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each tag belongs to one of these three types:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Type<\/th><th>What it\u2019s for<\/th><th>Where it\u2019s assigned<\/th><th>Who assigns it<\/th><\/tr><\/thead><tbody><tr><td>Chats<\/td><td>Classify conversations by topic<\/td><td>In the Chats section<\/td><td>The AI (with automatic tagging) or your team<\/td><\/tr><tr><td>Contacts<\/td><td>Segment contacts for lists and campaigns<\/td><td>In each contact\u2019s profile<\/td><td>Your team or some integrations<\/td><\/tr><tr><td>Knowledge source<\/td><td>Organize the AI Agent\u2019s FAQs<\/td><td>In each FAQ<\/td><td>Your team<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to create a tag step by step<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Go to Tags<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the side menu, go to <strong>Settings \u2192 Tags<\/strong>. You\u2019ll see one tab for each type: Chats, Contacts, and Knowledge source.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1918\" height=\"867\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes.png\" alt=\"\" class=\"wp-image-33142\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes.png 1918w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-300x136.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-768x347.png 768w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-1024x463.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-1536x694.png 1536w\" sizes=\"(max-width: 1918px) 100vw, 1918px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Open the form<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Create tag<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Fill in the fields<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Field<\/th><th>Required?<\/th><th>What to enter<\/th><\/tr><\/thead><tbody><tr><td>Type<\/td><td>Yes<\/td><td>Chats, Contacts, or Knowledge source. It can\u2019t be changed later.<\/td><\/tr><tr><td>Name<\/td><td>Yes<\/td><td>A representative name, so it\u2019s easy to identify. Avoid generic terms like \u201cOther\u201d or \u201cMiscellaneous.\u201d<\/td><\/tr><tr><td>Color<\/td><td>No<\/td><td>Helps you tell tags apart at a glance.<\/td><\/tr><tr><td>Icon<\/td><td>No<\/td><td>Like color, it\u2019s a visual aid.<\/td><\/tr><tr><td>Description<\/td><td>Recommended<\/td><td>What the tag is for, in up to 100 characters. For Chats tags, it\u2019s key because the AI uses it to decide when to assign them.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1918\" height=\"867\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas.png\" alt=\"\" class=\"wp-image-33145\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas.png 1918w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas-300x136.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas-768x347.png 768w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas-1536x694.png 1536w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/etiquetas-chats-contactos-fuentes-crear-etiquetas-1024x463.png 1024w\" sizes=\"(max-width: 1918px) 100vw, 1918px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 \u2014 Save<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Create tag<\/strong>. The tag will appear in its type\u2019s tab as visible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to write good names and descriptions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The name is what you\u2019ll see in chats, contacts, and reports. It should be clear without opening the tag.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Unhelpful name<\/th><th>Effective name<\/th><\/tr><\/thead><tbody><tr><td>\u201cOther\u201d<\/td><td>\u201cShipping inquiry\u201d<\/td><\/tr><tr><td>\u201cTest\u201d<\/td><td>\u201cInterested in sneakers\u201d<\/td><\/tr><tr><td>\u201cCampaign\u201d<\/td><td>\u201cHot Sale Campaign 2026\u201d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The description is especially important for Chats tags, because it\u2019s the criteria the AI uses to assign them. For Contacts and Knowledge source tags, it helps your whole team use each tag consistently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn how to write descriptions the AI understands, see <a href=\"https:\/\/help.chatecommerce.com\/en\/automatic-tagging-chatecommerce\/\">Automatic tagging: organize and analyze your conversations with AI<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to manage your tags<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Edit a tag<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the list, click the tag\u2019s \u22ee menu and choose <strong>Edit<\/strong>. You can change the name, color, icon, and description. The type can\u2019t be changed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Show or hide a tag<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Use the toggle in the <strong>Status<\/strong> column. When you hide a tag, it stops appearing in the conversations it was already assigned to. You can show it again at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Hiding is the only way to stop using a tag, since tags can\u2019t be deleted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to use each tag type<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Chats tags<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">They\u2019re assigned to conversations. You can assign them manually from the Chats section or let the AI assign them automatically when each chat closes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192 <a href=\"https:\/\/help.chatecommerce.com\/en\/automatic-tagging-chatecommerce\/\">Automatic tagging: organize and analyze your conversations with AI<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contacts tags<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">They\u2019re assigned to each contact, and a single contact can have several. In Contacts, click <strong>Edit<\/strong> on the contact\u2019s row (or <strong>+ Add<\/strong> for a new contact) and use the <strong>Add tag<\/strong> field to choose the tags.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some integrations also create tags to identify imported contacts. For example, the \u201cHubSpot\u201d tag groups contacts imported from HubSpot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Add tag field in a contact&#8217;s profile in ChateCommerce<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Knowledge source tags<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">They\u2019re assigned to the AI Agent\u2019s FAQs, using the <strong>Add tag<\/strong> button on each question. They help you organize them, and the AI uses them to find the right information faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2192 <a href=\"https:\/\/help.chatecommerce.com\/en\/knowledge-sources-ai-agent-chatecommerce\/\">Knowledge sources: train your AI Agent<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to use tags to segment your campaigns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Campaigns aren\u2019t sent to a tag directly, but to a contact list. The key is dynamic lists: lists built with tag filters that update automatically every time a contact gains or loses that tag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The full flow is:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tag \u2192 Dynamic list \u2192 Campaign<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Tag your contacts or chats<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Assign Contacts tags from each contact\u2019s profile, or use the Chats tags assigned by your team or the AI.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Create a list filtered by tag<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Contacts \u2192 Lists<\/strong> tab and click <strong>Create list<\/strong>.<\/li>\n\n\n\n<li>Enter the list name.<\/li>\n\n\n\n<li>Click <strong>Add filter<\/strong> and set it up using:\n<ul class=\"wp-block-list\">\n<li><strong>Tags<\/strong><\/li>\n\n\n\n<li><strong>From chat<\/strong> or <strong>From contact<\/strong>, depending on the tag type you want to use<\/li>\n\n\n\n<li>A condition (see the table below)<\/li>\n\n\n\n<li>The tag or tags<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Accept<\/strong> and then <strong>Apply<\/strong> to see the contacts that match the filter.<\/li>\n\n\n\n<li>Click <strong>Create list<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Condition<\/th><th>Which contacts it includes<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td>Is equal to<\/td><td>Those with that tag<\/td><td>Customers tagged \u201cInterested in sneakers\u201d<\/td><\/tr><tr><td>Is not equal to<\/td><td>Those without that tag<\/td><td>Everyone except those who already bought during Hot Sale<\/td><\/tr><tr><td>Is any of<\/td><td>Those with at least one of the selected tags<\/td><td>Customers interested in sneakers or boots<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Tag filter when creating a contact list in ChateCommerce<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Only contacts with an Accepted subscription status are included in a list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also combine the tag filter with other filters (country, orders, or campaign interaction) using the <strong>AND \/ OR<\/strong> operators. We explain how in <a href=\"https:\/\/help.chatecommerce.com\/en\/contact-lists-filters-chatecommerce\/\">Contact lists: how to create them with filters<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Choose the list in your campaign<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In <strong>Marketing \u2192 Campaigns<\/strong>, when creating a campaign, go to <strong>Target audience<\/strong>, choose <strong>Contact lists<\/strong>, and select the list you created.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The AI tags all chats where customers ask about sneakers as <strong>Interested in sneakers<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You create a list with the filter <strong>Tags \u2192 From chat \u2192 Is equal to \u2192 Interested in sneakers<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you launch a new sneaker collection, you send the campaign only to that list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since the list is dynamic, every new customer who asks about sneakers is automatically added to the audience of your next campaign. And the other way around: if a tag is removed from a contact, they\u2019re automatically removed from the list.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Plan before you create.<\/strong> Since tags can\u2019t be deleted and the type can\u2019t be changed, define a list of tags before you start creating them.<\/li>\n\n\n\n<li><strong>Use a naming convention.<\/strong> For example, start campaign tags with \u201cCampaign\u201d followed by the name and date (\u201cCampaign Hot Sale 2026\u201d). That way they\u2019re grouped together and easy to find.<\/li>\n\n\n\n<li><strong>Choose the type based on where you\u2019ll use the tag.<\/strong> To classify conversations, use Chats. To segment people for campaigns, use Contacts. To organize FAQs, use Knowledge source.<\/li>\n\n\n\n<li><strong>Use automatic tagging to segment.<\/strong> The Chats tags assigned by the AI let you create contact lists based on what customers asked about, without tagging anyone manually.<\/li>\n\n\n\n<li><strong>Use \u201cIs not equal to\u201d to exclude.<\/strong> For example, to avoid sending a promotion to someone who already bought, filter for contacts without that purchase\u2019s tag.<\/li>\n\n\n\n<li><strong>Hide tags you no longer use.<\/strong> A long list of old tags makes it harder to choose the right one.<\/li>\n\n\n\n<li><strong>Always write a description.<\/strong> For Chats tags, the AI needs it to assign them correctly. For the others, it helps your whole team use each tag consistently.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues and solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">I can\u2019t find a tag when assigning it to a contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> The tag is a different type, for example a Chats tag.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> Only Contacts tags appear in a contact\u2019s profile. Check which tab the tag is in under <strong>Settings \u2192 Tags<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> The tag is hidden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> Show it again using the toggle in the <strong>Status<\/strong> column.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I created a tag with the wrong type<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> The type can\u2019t be changed after the tag is created.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> Hide the tag and create a new one with the correct type.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">My list doesn\u2019t show the contacts I expected<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> The contacts don\u2019t have an Accepted subscription status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> Only contacts who accepted the subscription are included in a list. Check the <strong>Subscription request<\/strong> field in the contact\u2019s profile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> The filter uses the wrong tag source.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> Check whether you chose <strong>From chat<\/strong> or <strong>From contact<\/strong>. A Contacts tag doesn\u2019t appear in a chat filter, and vice versa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I delete a tag?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. You can hide it using the toggle in the <strong>Status<\/strong> column.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I change a tag\u2019s type?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. If you made a mistake, hide the tag and create a new one with the correct type.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I hide a tag?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It stops appearing in the conversations it was already assigned to. You can show it again at any time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can a contact have multiple tags?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can assign as many Contacts tags as you need.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I send a campaign directly to a tag?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Not directly. First you create a contact list filtered by that tag, and then you choose the list as the campaign\u2019s audience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do lists update automatically?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Dynamic lists update based on the tags assigned to each contact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I use the tags assigned by the AI for my campaigns?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. When creating a list, filter by <strong>Tags \u2192 From chat<\/strong> and choose the tag. The list will include contacts whose chats have that tag.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why doesn\u2019t a contact with the tag appear in my list?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because only contacts with an Accepted subscription status are included in a list.<\/p>\n\n\n\n<div class=\"cc-help-box\">\n  <div class=\"cc-help-box__heading\">\n    <img decoding=\"async\" class=\"cc-help-box__icon\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/09\/clip.svg\" alt=\"\">\n    <h3 class=\"cc-help-box__title\">Next steps<\/h3>\n  <\/div>\n  <div class=\"cc-help-box__links\">\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/automatic-tagging-chatecommerce\/\">Automatic tagging: organize and analyze your conversations with AI<\/a>\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/contact-lists-filters-chatecommerce\/\">Contact lists: how to create them with filters<\/a>\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/add-import-contacts-chatecommerce\/\">How to add and import contacts in ChateCommerce<\/a>\n  <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Need help?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wa.me\/5491170781975\">Contact the support team<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.chatecommerce.com\/en\/categoria\/contacts-and-campaigns\/\">See all Contacts and campaigns guides<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What it is and what it\u2019s for A tag is a category you assign to a chat, a contact, or an FAQ to identify and group it. For example, \u201cInterested in sneakers,\u201d \u201cWholesale customer,\u201d or \u201cShipping.\u201d Why you need it: Without tags, all your information is mixed together. You can\u2019t tell which topics your customers [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":33161,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[539,192],"tags":[],"class_list":["post-33149","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contacts-and-campaigns","category-help-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tags: how to create and use them in ChateCommerce<\/title>\n<meta name=\"description\" content=\"Learn how to create tags for chats, contacts, and FAQs in ChateCommerce, and how to use them to build dynamic lists and segment your campaigns.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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