{"id":33112,"date":"2026-01-19T16:48:54","date_gmt":"2026-01-19T16:48:54","guid":{"rendered":"https:\/\/help.chatecommerce.com\/filtros-avanzados-listas-contactos-chatecommerce\/"},"modified":"2026-10-26T16:57:06","modified_gmt":"2026-10-26T16:57:06","slug":"contact-lists-filters-chatecommerce","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/contact-lists-filters-chatecommerce\/","title":{"rendered":"Contact lists: how to create them with filters to segment your campaigns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What it is and what it\u2019s for<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A <strong>contact list<\/strong> is a group of contacts that meet the conditions you define with <strong>filters<\/strong>. For example: \u201ccustomers in the United States who abandoned a cart\u201d or \u201ccontacts who didn\u2019t reply to the last campaign.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lists are <strong>dynamic<\/strong>: they update automatically. When a contact starts meeting the filters, they\u2019re added to the list. When they stop meeting them, they\u2019re removed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why you need it:<\/strong> if you send every campaign to all your contacts, each person receives messages that aren\u2019t relevant to them. That lowers replies and increases unsubscribes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you use it for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send campaigns only to the audience the message is relevant for.<\/li>\n\n\n\n<li>Recover abandoned carts or follow up after a sale.<\/li>\n\n\n\n<li>Reach out again to people who didn\u2019t reply to a previous campaign.<\/li>\n\n\n\n<li>Exclude contacts who shouldn\u2019t receive a send.<\/li>\n\n\n\n<li>Keep your audiences up to date without manual work.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Keep in mind:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only contacts with an <strong>Accepted<\/strong> subscription status are included in a list.<\/li>\n\n\n\n<li>To filter by <strong>Orders<\/strong>, your store must be connected to ChateCommerce.<\/li>\n\n\n\n<li>To filter by <strong>Tags<\/strong>, your contacts or chats must have tags assigned. We explain how in <a href=\"https:\/\/help.chatecommerce.com\/en\/tags-chatecommerce\/\">Tags: how to create, organize, and use them<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Available filter types<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Filter<\/th><th>What it lets you segment<\/th><th>Options<\/th><\/tr><\/thead><tbody><tr><td><strong>Contact data<\/strong><\/td><td>The contact\u2019s basic information<\/td><td>Email, Name, Phone, and Country<\/td><\/tr><tr><td><strong>Tags<\/strong><\/td><td>Interests, reasons for contact, or groups<\/td><td>Contact tags or chat tags<\/td><\/tr><tr><td><strong>Orders<\/strong><\/td><td>Purchase history<\/td><td>Abandoned orders or completed orders<\/td><\/tr><tr><td><strong>Campaign interaction<\/strong><\/td><td>Behavior in previous campaigns<\/td><td>Was sent or Replied<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each filter has its own <strong>conditions<\/strong>. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>Country<\/strong>, you can choose \u201cis equal to\u201d or \u201cis not equal to\u201d and select a country.<\/li>\n\n\n\n<li>For <strong>Name<\/strong>, you can choose \u201cstarts with,\u201d \u201cends with,\u201d \u201cis equal to,\u201d or \u201cis empty,\u201d among others.<\/li>\n\n\n\n<li>For <strong>Tags<\/strong>, you can choose:<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Condition<\/th><th>Which contacts it includes<\/th><\/tr><\/thead><tbody><tr><td><strong>Is equal to<\/strong><\/td><td>Those with that tag<\/td><\/tr><tr><td><strong>Is not equal to<\/strong><\/td><td>Those without that tag<\/td><\/tr><tr><td><strong>Is any of<\/strong><\/td><td>Those with at least one of the selected tags<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>Campaign interaction<\/strong>, if you choose <strong>Replied<\/strong>, you define whether the contact replied to <strong>all<\/strong>, <strong>some<\/strong>, or <strong>none<\/strong> of the campaigns you select.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to create a list step by step<\/h2>\n\n\n\n<iframe width=\"700px\" height=\"400px\" src=\"https:\/\/embed.app.guidde.com\/playbooks\/3kEwPSNbyjaGWRzs1kYdfq?mode=videoOnly\" title=\"Configurar Nuevos Filtros Para Listas Din\u00e1micas En Chatcenter\" frameborder=\"0\" referrerpolicy=\"unsafe-url\" allowfullscreen=\"true\" allow=\"clipboard-write\" sandbox=\"allow-popups allow-popups-to-escape-sandbox allow-scripts allow-forms allow-same-origin allow-presentation\" style=\"border-radius: 10px\"><\/iframe>\n<div style=\"display: none\">\n <p>00:00: este tutorial Explica c\u00f3mo crear listas din\u00e1micas utilizando nuevos filtros en chat Center<\/p>\n <p>00:06: Aprender\u00e1s a configurar criterios espec\u00edficos para segmentar contactos, con el objetivo de crear campa\u00f1as de marketing de Whatsapp m\u00e1s eficaces y eficientes<\/p>\n <p>00:16: Haz clic en la secci\u00f3n contactos para acceder a la gesti\u00f3n de tus contactos en chat Center<\/p>\n <p>00:22: Haz clic en listas para ver y administrar las listas de contactos existentes<\/p>\n <p>00:29: Haz clic en crear lista para comenzar a configurar una nueva lista din\u00e1mica<\/p>\n <p>00:34: Haz clic en el campo nombre para ingresar el nombre de la nueva lista<\/p>\n <p>00:40: Ingresa, el nombre de la lista, por ejemplo clientes de Argentina y Colombia para identificarlas f\u00e1cilmente.<\/p>\n <p>00:47: Haz clic en agregar filtro para definir criterios que segmenten los contactos de la lista<\/p>\n <p>00:53: Haz clic en el \u00e1rea indicada para desplegar las opciones disponibles para el filtro<\/p>\n <p>00:59: Haz clic en datos del contacto para elegir atributos relacionados con la informaci\u00f3n del contacto<\/p>\n <p>01:06: Haz clic en el \u00e1rea correspondiente para mostrar las opciones espec\u00edficas dentro de datos del contacto<\/p>\n <p>01:13: Haz clic en pa\u00eds para filtrar contactos seg\u00fan su pa\u00eds de residencia<\/p>\n <p>01:18: Haz clic en el \u00e1rea para desplegar las condiciones disponibles para el filtro de pa\u00eds<\/p>\n <p>01:24: Haz clic en es igual a para establecer que el filtro coincida exactamente con un pa\u00eds espec\u00edfico.<\/p>\n <p>01:31: Haz clic en el \u00e1rea para ingresar el valor que definir\u00e1 el filtro de pa\u00eds<\/p>\n <p>01:36: Escribe ar para buscar y seleccionar el pa\u00eds Argentina en la lista de opciones.<\/p>\n <p>01:42: Haz clic en Argentina para aplicar este pa\u00eds como criterio del filtro<\/p>\n <p>01:47: Haz clic en aceptar para guardar el filtro configurado para Argentina<\/p>\n <p>01:52: Haz clic en aplicar para activar el filtro y segmentar los contactos seg\u00fan el criterio definido<\/p>\n <p>01:59: Haz clic en el \u00e1rea indicada para agregar una nueva condici\u00f3n al filtro<\/p>\n <p>02:04: Haz clic en el \u00e1rea para desplegar las opciones de condici\u00f3n disponibles<\/p>\n <p>02:10: Haz clic en no para A\u00f1adir una condici\u00f3n alternativa en el filtro<\/p>\n <p>02:15: Escribe or para buscar y seleccionar la opci\u00f3n correspondiente al operador l\u00f3gico or.<\/p>\n <p>02:20: Haz clic en el \u00e1rea para confirmar la Selecci\u00f3n del operador or en el filtro<\/p>\n <p>02:26: Haz clic en datos del contacto para elegir nuevamente atributos relacionados con la informaci\u00f3n del contacto<\/p>\n <p>02:33: Haz clic en el \u00e1rea correspondiente para mostrar las opciones espec\u00edficas dentro de datos del contacto<\/p>\n <p>02:40: Haz clic en pa\u00eds para filtrar contactos seg\u00fan su pa\u00eds de residencia<\/p>\n <p>02:45: Haz clic en el \u00e1rea para desplegar las condiciones disponibles para el filtro de pa\u00eds<\/p>\n <p>02:51: Haz clic en es igual a para establecer que el filtro coincida exactamente con un pa\u00eds espec\u00edfico.<\/p>\n <p>02:58: Haz clic en el \u00e1rea para ingresar el valor que definir\u00e1 el filtro de pa\u00eds<\/p>\n <p>03:03: Escribe seo para buscar y seleccionar el pa\u00eds Colombia en la lista de opciones.<\/p>\n <p>03:09: Haz clic en Colombia para aplicar este pa\u00eds como criterio del filtro<\/p>\n <p>03:14: Haz clic en aceptar para guardar el filtro configurado para Colombia<\/p>\n <p>03:19: Haz clic en aplicar para activar todos los filtros y segmentar los contactos seg\u00fan Los criterios definidos<\/p>\n <p>03:26: Haz clic en crear lista para guardar la nueva lista din\u00e1mica con los filtros aplicados<\/p>\n <p>03:32: Has configurado correctamente nuevos filtros para crear listas din\u00e1micas segmentando contactos por pa\u00eds. Ahora puedes utilizar estas listas para campa\u00f1as de marketing por Whatsapp<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Go to Lists<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the side menu, go to <strong>Contacts<\/strong> and open the <strong>Lists<\/strong> tab.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Create the list<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Create list<\/strong> and enter the <strong>name<\/strong>. Use a name that describes the audience, for example: \u201cCustomers in the US and Canada.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3 \u2014 Add a filter<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>Add filter<\/strong>.<\/li>\n\n\n\n<li>Choose the filter type (for example, <strong>Contact data<\/strong>).<\/li>\n\n\n\n<li>Choose the option (for example, <strong>Country<\/strong>).<\/li>\n\n\n\n<li>Choose the condition (for example, <strong>Is equal to<\/strong>).<\/li>\n\n\n\n<li>Choose the value (for example, <strong>United States<\/strong>).<\/li>\n\n\n\n<li>Click <strong>Accept<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1898\" height=\"867\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos.png\" alt=\"\" class=\"wp-image-33106\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos.png 1898w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-300x137.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-766x350.png 766w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-1024x468.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-1536x702.png 1536w\" sizes=\"(max-width: 1898px) 100vw, 1898px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4 \u2014 Combine filters (optional)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Add another filter and choose the <strong>AND<\/strong> or <strong>OR<\/strong> operator to combine it with the previous one (see the next section).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5 \u2014 Apply and save<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Apply<\/strong>. Below the filters, you\u2019ll see how many <strong>contacts are assigned<\/strong> to the list and the details of each one (name, email, phone, tags, and source). If the result is what you expected, click <strong>Create list<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to combine filters with AND and OR<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Operator<\/th><th>What it does<\/th><th>Example<\/th><th>Result<\/th><\/tr><\/thead><tbody><tr><td><strong>AND<\/strong><\/td><td>The contact must meet <strong>all<\/strong> the filters<\/td><td>Country is equal to United States <strong>AND<\/strong> Abandoned orders<\/td><td>Only US contacts who abandoned a cart<\/td><\/tr><tr><td><strong>OR<\/strong><\/td><td>The contact must meet <strong>at least one<\/strong> of the filters<\/td><td>Country is equal to United States <strong>OR<\/strong> Country is equal to Canada<\/td><td>Contacts in the US and also in Canada<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rule of thumb:<\/strong> each <strong>AND<\/strong> you add makes the list smaller. Each <strong>OR<\/strong> makes it larger.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1898\" height=\"867\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros.png\" alt=\"\" class=\"wp-image-33109\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros.png 1898w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros-300x137.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros-766x350.png 766w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros-1024x468.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/contactos-crear-lista-de-contactos-agregar-filtros-1536x702.png 1536w\" sizes=\"(max-width: 1898px) 100vw, 1898px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to edit a list<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In <strong>Contacts<\/strong> \u2192 <strong>Lists<\/strong> tab, open the list you want to change.<\/li>\n\n\n\n<li>In <strong>Edit list<\/strong>, change the name or the filters: you can add new filters or modify existing ones.<\/li>\n\n\n\n<li>Click <strong>Apply<\/strong> to see how the list looks with the changes.<\/li>\n\n\n\n<li>Click <strong>Save changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">You can use the list\u2019s search bar to check whether a specific contact is included.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How it works in practice<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Lists update automatically<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You don\u2019t need to rebuild a list when your contacts change:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A new contact who meets the filters is added automatically.<\/li>\n\n\n\n<li>A contact who stops meeting them is removed. For example, if the tag used by the filter is removed from them.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to use the list in a campaign<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When creating a campaign in <strong>Marketing<\/strong> \u2192 <strong>Campaigns<\/strong>, go to <strong>Target audience<\/strong>, choose <strong>Contact lists<\/strong>, and select your list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Examples of useful lists<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Goal<\/th><th>Filters<\/th><\/tr><\/thead><tbody><tr><td>Recover abandoned carts<\/td><td><strong>Orders<\/strong> \u2192 Abandoned orders<\/td><\/tr><tr><td>Post-sale follow-up<\/td><td><strong>Orders<\/strong> \u2192 Completed orders<\/td><\/tr><tr><td>Promote a product category<\/td><td><strong>Tags<\/strong> \u2192 From chat \u2192 Is equal to \u2192 \u201cInterested in sneakers\u201d<\/td><\/tr><tr><td>Reach out again to people who didn\u2019t reply<\/td><td><strong>Campaign interaction<\/strong> \u2192 Replied \u2192 None of these campaigns \u2192 [previous campaign]<\/td><\/tr><tr><td>Exclude people who already bought a promotion<\/td><td><strong>Tags<\/strong> \u2192 From contact \u2192 Is not equal to \u2192 \u201cBought Hot Sale 2026\u201d<\/td><\/tr><tr><td>Campaign by country<\/td><td><strong>Contact data<\/strong> \u2192 Country \u2192 Is equal to \u2192 [country]<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Review the result before saving.<\/strong> Click <strong>Apply<\/strong> and check how many <strong>contacts are assigned<\/strong>. An empty or very large list usually means a filter is set up incorrectly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Name lists after the audience.<\/strong> \u201cAbandoned cart \u2013 US\u201d is easier to understand than \u201cList 3\u201d when you need to choose it in a campaign.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Use AND carefully.<\/strong> Each filter combined with <strong>AND<\/strong> shrinks the list. If you combine many, you may end up with very few contacts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Use exclusions.<\/strong> \u201cIs not equal to\u201d and \u201cNone of these campaigns\u201d prevent contacts from receiving a message that\u2019s no longer relevant to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Make the most of AI tags.<\/strong> If you use automatic tagging, chat tags let you build lists based on what your customers asked about, without tagging anyone manually.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues and solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">My list has no contacts or fewer than expected<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the contacts don\u2019t have an <strong>Accepted<\/strong> subscription status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> only contacts who accepted the subscription are included in a list. Check the <strong>Subscription request<\/strong> field in the contact\u2019s profile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> you combined filters with <strong>AND<\/strong> and they\u2019re too restrictive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> check whether any of them should be combined with <strong>OR<\/strong> instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the tag filter uses the wrong source.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> check whether you chose <strong>From chat<\/strong> or <strong>From contact<\/strong>. A contact tag doesn\u2019t appear in a chat filter, and vice versa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> use the list\u2019s search bar to check whether a specific contact is included. If they don\u2019t appear, check their subscription status and whether they meet each filter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A contact was removed from the list<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> they stopped meeting the filters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> this is the expected behavior of dynamic lists. For example, if the tag used by the filter was removed from them, they\u2019re automatically removed from the list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I can\u2019t see the option to filter by orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> your store isn\u2019t connected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> connect your store in <strong>Settings<\/strong> \u2192 <strong>Stores<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do lists update automatically?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Contacts are added and removed automatically depending on whether they meet the filters.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I edit a list after creating it?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. In <strong>Contacts<\/strong> \u2192 <strong>Lists<\/strong>, open the list, change the name or filters, and click <strong>Save changes<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I combine multiple filters?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can combine them with <strong>AND<\/strong> (all must be met) or <strong>OR<\/strong> (at least one must be met).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I exclude contacts from a list?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Use conditions like <strong>Is not equal to<\/strong> or, in Campaign interaction, <strong>None of these campaigns<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why doesn\u2019t a contact who meets the filters appear in my list?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because only contacts with an <strong>Accepted<\/strong> subscription status are included in a list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I use the tags assigned by the AI?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. In the <strong>Tags<\/strong> filter, choose <strong>From chat<\/strong> and select the tag.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Operador<\/th><th>Qu\u00e9 hace<\/th><th>Ejemplo<\/th><th>Resultado<\/th><\/tr><\/thead><tbody><tr><td><strong>Y<\/strong><\/td><td>El contacto tiene que cumplir <strong>todos<\/strong> los filtros<\/td><td>Pa\u00eds es igual a Argentina <strong>Y<\/strong> \u00d3rdenes abandonadas<\/td><td>Solo contactos de Argentina que abandonaron un carrito<\/td><\/tr><tr><td><strong>O<\/strong><\/td><td>El contacto tiene que cumplir <strong>al menos uno<\/strong> de los filtros<\/td><td>Pa\u00eds es igual a Argentina <strong>O<\/strong> Pa\u00eds es igual a Colombia<\/td><td>Contactos de Argentina y tambi\u00e9n de Colombia<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"cc-help-box\">\n  <div class=\"cc-help-box__heading\">\n    <img decoding=\"async\" class=\"cc-help-box__icon\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/09\/clip.svg\" alt=\"\">\n    <h3 class=\"cc-help-box__title\">Next steps<\/h3>\n  <\/div>\n  <div class=\"cc-help-box__links\">\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/tags-chatecommerce\/\">Tags: how to create, organize, and use them to segment campaigns<\/a>\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/add-import-contacts-chatecommerce\/\">How to add contacts in ChateCommerce<\/a>\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/create-activate-marketing-messages-chatecommerce\/\">How to create and send a campaign<\/a>\n  <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Need help?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wa.me\/5491170781975\">Contact the support team<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.chatecommerce.com\/en\/categoria\/contacts-and-campaigns\/\">See all Contacts and campaigns guides<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What it is and what it\u2019s for A contact list is a group of contacts that meet the conditions you define with filters. For example: \u201ccustomers in the United States who abandoned a cart\u201d or \u201ccontacts who didn\u2019t reply to the last campaign.\u201d Lists are dynamic: they update automatically. When a contact starts meeting the [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":32030,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[539,192],"tags":[],"class_list":["post-33112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contacts-and-campaigns","category-help-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact lists: how to create them with filters | ChateCommerce<\/title>\n<meta name=\"description\" content=\"Learn how to create dynamic contact lists in ChateCommerce with filters by contact data, tags, orders, and campaign interaction to segment your sends\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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