{"id":33080,"date":"2025-12-17T16:17:50","date_gmt":"2025-12-17T16:17:50","guid":{"rendered":"https:\/\/help.chatecommerce.com\/entrenamiento-ia-chatecommerce-urls-archivos\/"},"modified":"2026-10-22T14:54:56","modified_gmt":"2026-10-22T14:54:56","slug":"chatecommerce-ai-training-urls-files","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/chatecommerce-ai-training-urls-files\/","title":{"rendered":"Fuentes de conocimiento: entrena tu Agente IA con FAQs, enlaces y archivos"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What it is and what it\u2019s for<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Knowledge sources<\/strong> are the information about your business that the AI Agent uses to answer your customers: frequently asked questions, pages from your website, and documents. Training the agent means loading that information so it can use it in every conversation. Your team can also access this information when responding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ChateCommerce offers three types of sources:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FAQs:<\/strong> questions and answers you write in the platform or import from a file.<\/li>\n\n\n\n<li><strong>Links:<\/strong> pages from your website that the agent analyzes and checks again at the frequency you choose.<\/li>\n\n\n\n<li><strong>Files:<\/strong> documents in PDF, JPG, or PNG format.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why you need it:<\/strong> without knowledge sources, the agent doesn\u2019t know your policies, shipping, or promotions. It answers generically or escalates requests it could resolve on its own.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you use it for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make the agent respond with real, specific information about your business.<\/li>\n\n\n\n<li>Keep its answers up to date when your policies or website change.<\/li>\n\n\n\n<li>Reduce the number of requests that reach your team.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have your AI Agent configured.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important note:<\/strong> loading knowledge sources doesn\u2019t use credits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which source to use in each case<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Source<\/th><th>Best for<\/th><th>How it\u2019s updated<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td><strong>FAQs<\/strong><\/td><td>Specific answers you want to control word for word.<\/td><td>You edit or import them in the platform.<\/td><td>\u201cHow long does shipping take?\u201d<\/td><\/tr><tr><td><strong>Links<\/strong><\/td><td>Information already on your website that changes often.<\/td><td>Automatically, at the frequency you choose.<\/td><td>Shipping policy page.<\/td><\/tr><tr><td><strong>Files<\/strong><\/td><td>Documents that aren\u2019t published on your website.<\/td><td>By replacing the file.<\/td><td>Size guide in PDF.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to load knowledge sources step by step<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong>AI Assistance \u2192 Knowledge source<\/strong>. You\u2019ll see three tabs: <strong>FAQs<\/strong>, <strong>Links<\/strong>, and <strong>Files<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to create an FAQ<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <strong>FAQs<\/strong> tab, click <strong>Add question<\/strong>.<\/li>\n\n\n\n<li>Write the <strong>question<\/strong> the way a customer would ask it and the <strong>answer<\/strong> the agent should give.<\/li>\n\n\n\n<li>If needed, attach a file to complement the answer (PDF, JPG, or PNG).<\/li>\n\n\n\n<li>Save your changes.<\/li>\n\n\n\n<li>On the question you created, click <strong>Add tag<\/strong> to organize it.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why tag your FAQs:<\/strong> tags help you organize them, and the AI also uses them to find the right information faster. FAQ tags are of the <strong>Knowledge source<\/strong> type and are managed in <strong>Settings \u2192 Tags<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to import multiple FAQs at once<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you already have your FAQs in a document, you can upload them all together with a <strong>CSV<\/strong> file (a spreadsheet format you can export from Excel or Google Sheets).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <strong>FAQs<\/strong> tab, click <strong>Import file<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Download sample CSV template<\/strong> and fill in your questions and answers using that format.<\/li>\n\n\n\n<li>Select the file or drag it into the box.<\/li>\n\n\n\n<li>Choose how to import:\n<ul class=\"wp-block-list\">\n<li><strong>Without Overwrite:<\/strong> the FAQs in the file are added to the ones you already have.<\/li>\n\n\n\n<li><strong>With Overwrite:<\/strong> all your current FAQs are deleted and replaced with the ones in the file.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Upload<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Overwrite deletes all your current FAQs<\/strong>, including the ones you created manually. Only turn it on if the file contains every question you want to keep.<\/li>\n\n\n\n<li><strong>The platform doesn\u2019t detect duplicate questions.<\/strong> If you import a file with existing questions without Overwrite, they will be duplicated.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to edit or delete an FAQ<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click the question to expand the answer. From there, you can use <strong>Edit<\/strong> to change it or the trash icon to delete it. Each FAQ shows the date it was last updated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to add a link<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <strong>Links<\/strong> tab, click <strong>Add link<\/strong>.<\/li>\n\n\n\n<li>Paste the URL of the page you want the agent to analyze.<\/li>\n\n\n\n<li>Choose the <strong>update frequency<\/strong>: daily, weekly, monthly, or custom.<\/li>\n\n\n\n<li>Save your changes.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2-1024x483.png\" alt=\"\" class=\"wp-image-31880\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2-1024x483.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2-300x141.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2-768x362.png 768w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2-1536x724.png 1536w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/2.png 1918w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> the agent only analyzes the exact page you load. It doesn\u2019t follow the internal links on that page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> if you load your website\u2019s home page, the agent won\u2019t automatically read your shipping or returns pages. To use them, load each one separately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to upload a file<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the <strong>Files<\/strong> tab, click <strong>Add file<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Upload file<\/strong> window, select the file or drag it into the box. You can use <strong>PDF, JPG, or PNG<\/strong> files of up to <strong>25 MB<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Upload file<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Each file is processed as a separate source. If you have three documents, upload them as three separate sources.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo-1024x469.png\" alt=\"\" class=\"wp-image-33076\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo-1024x469.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo-300x137.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo-768x351.png 768w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo-1536x703.png 1536w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2025\/12\/fuente-conocimiento-ia-agregar-archivo.png 1897w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How it works in practice<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What happens when you load a source<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The agent analyzes the content, stores the relevant information, and uses it to respond from that moment on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens when you delete or replace a source<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can delete or replace a source at any time. When you do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The information from that source is no longer part of the agent\u2019s knowledge.<\/li>\n\n\n\n<li>The agent stops using it to respond.<\/li>\n\n\n\n<li>If you replace it with a new version, the agent uses the updated content.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Use the right source for each type of information.<\/strong> If something is already on your website, load it as a link so it updates automatically. If you need to control the exact answer, create an FAQ.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Keep a master CSV with all your FAQs.<\/strong> If all your questions are in a single file, you can update them in bulk with <strong>Overwrite<\/strong> without losing any or creating duplicates. It also works as a backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Load specific pages, not the home page.<\/strong> A shipping page, a returns page, and a payment methods page give better results than your website\u2019s home page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Schedule updates based on how often the page changes.<\/strong> A promotions page may need a daily update. A policy page, a monthly one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Write FAQs the way your customers ask.<\/strong> \u201cDo you ship nationwide?\u201d works better than \u201cShipping coverage.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Delete outdated sources.<\/strong> An expired promotion or an old policy causes the agent to give incorrect information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Test every change in the Playground.<\/strong> After loading or updating a source, check that the agent uses the new information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues and solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">I have duplicate FAQs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> you imported a file without <strong>Overwrite<\/strong> that contained existing questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> delete the duplicate questions one by one. If there are many, import your complete CSV with <strong>Overwrite<\/strong> turned on to replace all your FAQs at once.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">My FAQs disappeared after importing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> you imported the file with <strong>Overwrite<\/strong> turned on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> import a file again that contains all the FAQs you want to keep. That\u2019s why it\u2019s a good idea to keep an updated master CSV.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The agent doesn\u2019t use information from a page on my website<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> you loaded the home page and the information is on an internal page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> load the exact URL of the page that contains that information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The agent responds with outdated information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the page changed, but the update frequency hasn\u2019t been reached yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> check the frequency set for that link and choose a shorter one if the page changes often.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> there\u2019s an old source with information that contradicts the new one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> delete the old source or replace the file with its updated version.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I can\u2019t upload a file<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the file is larger than 25 MB or isn\u2019t in a compatible format.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> check that it\u2019s a PDF, JPG, or PNG and that it\u2019s under 25 MB. If it\u2019s larger, split it into several files.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Does loading knowledge sources use credits?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What file formats can I upload?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">PDF, JPG, and PNG, up to 25 MB each. To import FAQs, the format is CSV.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I load many FAQs at once?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. In the <strong>FAQs<\/strong> tab, use <strong>Import file<\/strong> with a CSV based on the sample template.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What does the Overwrite option do?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It deletes all your current FAQs and replaces them with the ones in the file. If you leave it off, the FAQs in the file are added to the ones you already have.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does the platform detect duplicate questions?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. If you import existing questions without turning on Overwrite, they will be duplicated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does the agent read every page of my website if I load the home page?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. It only analyzes the exact page you load. Each page must be loaded separately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How often is a link updated?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At the frequency you choose: daily, weekly, monthly, or custom.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I delete a source?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The agent stops using that information to respond.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What are tags for in FAQs?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To organize them and help the AI find the right information faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Importante:<\/strong> el agente solo analiza la p\u00e1gina exacta que cargas. No recorre los links internos de esa p\u00e1gina.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ejemplo:<\/strong> si cargas la p\u00e1gina principal de tu sitio, el agente no leer\u00e1 autom\u00e1ticamente tus p\u00e1ginas de env\u00edos o devoluciones. Para que las use, carga cada una por separado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">C\u00f3mo subir un archivo<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>En la pesta\u00f1a <strong>Archivos<\/strong>, haz clic en <strong>Agregar archivo<\/strong>.<\/li>\n\n\n\n<li>En la ventana <strong>Subir archivo<\/strong>, selecciona el archivo o arr\u00e1stralo al recuadro. Puedes usar formatos <strong>PDF, JPG o PNG<\/strong>, de hasta <strong>25 MB<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>Subir archivo<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Cada archivo se procesa como una fuente independiente. Si tienes tres documentos, s\u00fabelos como tres fuentes separadas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo funciona en la pr\u00e1ctica<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Qu\u00e9 pasa cuando cargas una fuente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El agente analiza el contenido, guarda la informaci\u00f3n relevante y la usa para responder a partir de ese momento.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qu\u00e9 pasa cuando eliminas o reemplazas una fuente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes eliminar o reemplazar una fuente en cualquier momento. Cuando lo haces:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La informaci\u00f3n de esa fuente deja de formar parte del conocimiento del agente.<\/li>\n\n\n\n<li>El agente deja de usarla para responder.<\/li>\n\n\n\n<li>Si la reemplazas por una versi\u00f3n nueva, el agente usa el contenido actualizado.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Mejores pr\u00e1cticas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Usa la fuente adecuada para cada tipo de informaci\u00f3n.<\/strong> Si un dato ya est\u00e1 en tu sitio, c\u00e1rgalo como enlace para que se actualice solo. Si necesitas controlar la respuesta exacta, crea una FAQ.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Mant\u00e9n un CSV maestro con todas tus FAQs.<\/strong> Si tienes todas tus preguntas en un solo archivo, puedes actualizarlas en bloque con <strong>Sobrescribir<\/strong> sin riesgo de perder ninguna ni de generar duplicados. Adem\u00e1s, te sirve como respaldo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Carga p\u00e1ginas espec\u00edficas, no la p\u00e1gina principal.<\/strong> Una p\u00e1gina de env\u00edos, otra de devoluciones y otra de medios de pago dan mejores resultados que la home del sitio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Programa actualizaciones seg\u00fan qu\u00e9 tan seguido cambia la p\u00e1gina.<\/strong> Una p\u00e1gina de promociones puede necesitar una actualizaci\u00f3n diaria. Una p\u00e1gina de pol\u00edticas, una mensual.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Escribe las FAQs como preguntan tus clientes.<\/strong> \u201c\u00bfHacen env\u00edos a todo el pa\u00eds?\u201d funciona mejor que \u201cCobertura de env\u00edos\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Elimina las fuentes vencidas.<\/strong> Una promoci\u00f3n terminada o una pol\u00edtica vieja hace que el agente d\u00e9 informaci\u00f3n incorrecta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Prueba cada cambio en el Playground.<\/strong> Despu\u00e9s de cargar o actualizar una fuente, verifica que el agente use la informaci\u00f3n nueva.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Problemas frecuentes y soluciones<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Tengo FAQs duplicadas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> importaste un archivo sin <strong>Sobrescribir<\/strong> con preguntas que ya exist\u00edan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> elimina las preguntas repetidas de a una. Si son muchas, importa tu CSV completo con <strong>Sobrescribir<\/strong> activado para reemplazar todas tus FAQs de una vez.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Desaparecieron mis FAQs despu\u00e9s de importar<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> importaste el archivo con <strong>Sobrescribir<\/strong> activado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> vuelve a importar un archivo que contenga todas las FAQs que quieres conservar. Por eso conviene mantener un CSV maestro actualizado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">El agente no usa la informaci\u00f3n de una p\u00e1gina de mi sitio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> cargaste la p\u00e1gina principal y la informaci\u00f3n est\u00e1 en una p\u00e1gina interna.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> carga la URL exacta de la p\u00e1gina que contiene esa informaci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">El agente responde con informaci\u00f3n desactualizada<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> la p\u00e1gina cambi\u00f3, pero todav\u00eda no se cumpli\u00f3 la frecuencia de actualizaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> revisa la frecuencia configurada en ese enlace y elige una m\u00e1s corta si la p\u00e1gina cambia seguido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> hay una fuente vieja con informaci\u00f3n que contradice a la nueva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> elimina la fuente vieja o reemplaza el archivo por su versi\u00f3n actualizada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">No puedo subir un archivo<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causa posible:<\/strong> el archivo supera los 25 MB o no est\u00e1 en un formato compatible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soluci\u00f3n:<\/strong> verifica que sea PDF, JPG o PNG y que pese menos de 25 MB. Si es m\u00e1s grande, div\u00eddelo en varios archivos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Preguntas frecuentes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCargar fuentes de conocimiento consume cr\u00e9ditos?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 formatos de archivo puedo subir?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">PDF, JPG y PNG, de hasta 25 MB cada uno. Para importar FAQs, el formato es CSV.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfPuedo cargar muchas FAQs a la vez?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed. En la pesta\u00f1a <strong>FAQs<\/strong>, usa <strong>Importar archivo<\/strong> con un CSV basado en la plantilla de ejemplo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 hace la opci\u00f3n Sobrescribir?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Elimina todas tus FAQs actuales y las reemplaza por las del archivo. Si la dejas desactivada, las FAQs del archivo se agregan a las que ya tienes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfLa plataforma detecta preguntas duplicadas?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Si importas preguntas que ya existen sin activar Sobrescribir, quedar\u00e1n repetidas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfEl agente lee todas las p\u00e1ginas de mi sitio si cargo la principal?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Solo analiza la p\u00e1gina exacta que cargas. Cada p\u00e1gina debe cargarse por separado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCada cu\u00e1nto se actualiza un enlace?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seg\u00fan la frecuencia que elijas: diaria, semanal, mensual o personalizada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 pasa si elimino una fuente?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">El agente deja de usar esa informaci\u00f3n para responder.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfPara qu\u00e9 sirven las etiquetas en las FAQs?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para organizarlas y para que la IA encuentre m\u00e1s r\u00e1pido la informaci\u00f3n correcta.<\/p>\n\n\n\n<div class=\"cc-help-box\">\n    <div class=\"cc-help-box__heading\">\n        <img decoding=\"async\" class=\"cc-help-box__icon\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/09\/clip.svg\" alt=\"\" aria-hidden=\"true\">\n\n        <h3 class=\"cc-help-box__title\">Next steps<\/h3>\n    <\/div>\n\n    <div class=\"cc-help-box__links\">\n        <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/playground-ai-agent-chatecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n            Playground: test your AI Agent before connecting it\n        <\/a>\n\n        <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/ai-agent-automatic-tickets-chatecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n            Automatic ticket management with AI Agent\n        <\/a>\n\n        <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/order-status-chatecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n            Order status: check purchase status from the chat\n        <\/a>\n    <\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Need help?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wa.me\/5491170781975\">Contact the support team<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.chatecommerce.com\/en\/categoria\/ia-agent\/\">See all AI Agent guides<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What it is and what it\u2019s for Knowledge sources are the information about your business that the AI Agent uses to answer your customers: frequently asked questions, pages from your website, and documents. Training the agent means loading that information so it can use it in every conversation. Your team can also access this information [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":31875,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[192,535],"tags":[],"class_list":["post-33080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-en","category-ia-agent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowledge sources: train your AI Agent | ChateCommerce<\/title>\n<meta name=\"description\" content=\"Learn how to train your ChateCommerce AI Agent with FAQs, web links, and files so it responds with accurate, up-to-date information\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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