{"id":33038,"date":"2026-01-28T15:15:53","date_gmt":"2026-01-28T15:15:53","guid":{"rendered":"https:\/\/help.chatecommerce.com\/gestion-automatica-de-tickets-con-agente-ia-en-chatecommerce\/"},"modified":"2026-10-21T23:15:20","modified_gmt":"2026-10-21T23:15:20","slug":"ai-agent-automatic-tickets-chatecommerce","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/ai-agent-automatic-tickets-chatecommerce\/","title":{"rendered":"Automatic ticket management with AI Agent: detect the cases that need human intervention"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What it is and what it&#8217;s for<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A <strong>ticket<\/strong> is a record of a pending task your team needs to resolve. For example, a delivery complaint, a return request, or an interested buyer who needs personalized attention.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In ChateCommerce, the <strong>AI Agent<\/strong> detects when a conversation includes a request it can&#8217;t resolve on its own. When that happens, it automatically creates a ticket with the customer&#8217;s details, the reason for contact, and a direct link to the chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Why you need it:<\/strong> without this feature, you would have to manually review every conversation handled by the AI to find critical cases. With automatic tickets, those cases are centralized in one section, classified by type, and include all the context you need to act.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\uddd2\ufe0f What you use it for:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Detect conversations that require human intervention without reviewing every chat.<\/li>\n\n\n\n<li>Centralize sales and post-sale requests in one place.<\/li>\n\n\n\n<li>Respond faster, with complete information from the first contact.<\/li>\n\n\n\n<li>Avoid losing sales opportunities or leaving complaints unanswered.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before you start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2713 Have your AI Agent configured and active.<\/li>\n\n\n\n<li>\u2713 Have at least one connected channel where the AI Agent serves your customers (WhatsApp, Instagram, or Messenger).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Important note:<\/strong> the AI Agent doesn&#8217;t create a ticket for every conversation. It only does so when it detects a request it can&#8217;t resolve automatically and that matches one of the cases you selected in the settings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to enable automatic tickets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong>AI Assistance<\/strong> \u2192 <strong>Settings<\/strong> and turn on <strong>Allow automatic ticket creation<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once enabled, the <strong>In which cases should the agent generate a ticket?<\/strong> section appears, with the <strong>Sales<\/strong> and <strong>Post-sale<\/strong> subtypes. Select the cases in which you want the AI Agent to create tickets. You can select them one by one or use <strong>Select all<\/strong> in each column.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udca1 Tip:<\/strong> if you&#8217;re just getting started, select all cases. After a few weeks, check which subtypes generate dismissed tickets and deselect them.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1918\" height=\"861\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones.png\" alt=\"\" class=\"wp-image-33026\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones.png 1918w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones-300x135.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones-766x344.png 766w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones-1024x460.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/creacion-tickets-automatico-asistencia-ia-consfiguraciones-1536x690.png 1536w\" sizes=\"(max-width: 1918px) 100vw, 1918px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How tickets work in practice<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What the AI Agent does before creating a ticket<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When the AI Agent detects a request it can&#8217;t resolve, it follows this process:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Identifies the case:<\/strong> recognizes that the request matches a ticket type and subtype.<\/li>\n\n\n\n<li><strong>Requests the necessary information:<\/strong> asks the customer for the details the case requires.<\/li>\n\n\n\n<li><strong>Completes the contact details:<\/strong> if key details are missing (first name, last name, or phone number), it asks for them in the conversation before creating the ticket.<\/li>\n\n\n\n<li><strong>Generates the ticket:<\/strong> registers it in the <strong>Tickets<\/strong> section and notifies your team by email.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><em>The entire process happens within the chat, with no manual intervention.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer: &#8220;My order arrived damaged, I want to exchange it.&#8221;<\/li>\n\n\n\n<li>AI Agent: identifies the case as <strong>Post-sale \u2192 Exchange or cancellation<\/strong>, asks for the order number, confirms the customer&#8217;s details, and creates the ticket.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket types and subtypes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The AI Agent classifies each ticket into one of two types, each with its own subtypes:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Type<\/th><th>Subtypes<\/th><th>When it&#8217;s used<\/th><\/tr><\/thead><tbody><tr><td><strong>Sales<\/strong><\/td><td>Product specifications and stock \u00b7 Prices, payment methods, and promotions \u00b7 Purchase support \u00b7 Sales opportunity<\/td><td>Pre-purchase inquiries that need a salesperson&#8217;s attention<\/td><\/tr><tr><td><strong>Post-sale<\/strong><\/td><td>Delivery \u00b7 Exchange or cancellation \u00b7 Warranty \u00b7 Return \u00b7 Complaint \u00b7 Account issues<\/td><td>Post-purchase requests that need action from your team<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What information each ticket includes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>Tickets<\/strong> section, each record shows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creation date<\/li>\n\n\n\n<li>Assigned area<\/li>\n\n\n\n<li>Type and subtype<\/li>\n\n\n\n<li>Reported by<\/li>\n\n\n\n<li>Contact (the customer)<\/li>\n\n\n\n<li>Status<\/li>\n\n\n\n<li>Direct link to the chat (<strong>View chat<\/strong>)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ticket statuses<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All tickets are created with the <strong>Open<\/strong> status. As your team progresses, you can change the status directly from the list:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Status<\/th><th>Meaning<\/th><\/tr><\/thead><tbody><tr><td><strong>Open<\/strong><\/td><td>Newly created ticket, pending attention<\/td><\/tr><tr><td><strong>In progress<\/strong><\/td><td>A team member is working on the case<\/td><\/tr><tr><td><strong>Resolved<\/strong><\/td><td>The request has been completed<\/td><\/tr><tr><td><strong>Dismissed<\/strong><\/td><td>The case didn&#8217;t require action or was a false positive<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Search and filters<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At the top of the <strong>Tickets<\/strong> section, you&#8217;ll find the statuses as tabs: <strong>Open<\/strong>, <strong>In progress<\/strong>, <strong>Resolved<\/strong>, and <strong>Dismissed<\/strong>. Click one to see only those tickets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also search by keywords or use the filter to view tickets by <strong>type<\/strong> and <strong>subtype<\/strong>. For example, you can view only <strong>Post-sale \u2192 Complaint<\/strong> tickets with <strong>Open<\/strong> status to prioritize pending complaints.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to set up email notifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every time a ticket is created, ChateCommerce can send an email notification to your team. Notifications are organized by <strong>areas<\/strong>: each area groups the emails of the people who should receive the alert.<\/p>\n\n\n\n<iframe width=\"700px\" height=\"400px\" src=\"https:\/\/embed.app.guidde.com\/playbooks\/5eK8H4MD2wZEGs96Z2dVbo?mode=videoOnly\" title=\"C\u00f3mo activar notificaciones autom\u00e1ticas por e-mail para tickets\" frameborder=\"0\" referrerpolicy=\"unsafe-url\" allowfullscreen=\"true\" allow=\"clipboard-write\" sandbox=\"allow-popups allow-popups-to-escape-sandbox allow-scripts allow-forms allow-same-origin allow-presentation\" style=\"border-radius: 10px\"><\/iframe>\n<div style=\"display: none\">\n <p>00:00: En este tutorial aprender\u00e1s a activar notificaciones autom\u00e1ticas por email para los<\/p>\n <p>00:00: tickets en ChateCommerce.<\/p>\n <p>00:07: Las notificaciones por email avisan a tu equipo cada vez que se crea un ticket, para<\/p>\n <p>00:07: que ning\u00fan caso quede sin atender. En este video aprender\u00e1s a crear un \u00e1rea y<\/p>\n <p>00:07: definir qui\u00e9n recibe cada aviso.<\/p>\n <p>00:19: En el men\u00fa lateral, haz clic en &#8220;Tickets&#8221;. All\u00ed se centralizan todos los casos que<\/p>\n <p>00:19: requieren intervenci\u00f3n humana.<\/p>\n <p>00:28: Haz clic en el bot\u00f3n &#8220;\u00c1reas&#8221;, arriba a la derecha. Cada \u00e1rea agrupa los emails de<\/p>\n <p>00:28: las personas que reciben las notificaciones.<\/p>\n <p>00:37: Haz clic en &#8220;Agregar \u00e1rea&#8221; para comenzar a crear una nueva \u00e1rea.<\/p>\n <p>00:42: Haz clic en el campo &#8220;Nombre&#8221; para ingresar el nombre de la nueva \u00e1rea.<\/p>\n <p>00:47: Escribe un nombre que identifique al equipo, como &#8220;Posventa&#8221; o &#8220;Equipo comercial&#8221;.<\/p>\n <p>00:52: Ingresa la direcci\u00f3n de correo electr\u00f3nico del usuario que deseas que reciba<\/p>\n <p>00:57: notificaciones.<\/p>\n <p>00:59: Activa el bot\u00f3n de notificaciones por email para ese destinatario.<\/p>\n <p>01:04: Haz clic en &#8220;Guardar&#8221; para almacenar la nueva \u00e1rea y sus configuraciones de<\/p>\n <p>01:08: notificaci\u00f3n.<\/p>\n <p>01:10: Verifica que el bot\u00f3n de notificaciones est\u00e9 en verde. Eso significa que ese<\/p>\n <p>01:10: destinatario recibir\u00e1 un email por cada ticket asignado a esta \u00e1rea.<\/p>\n <p>01:21: \u00a1Listo! Ya sabes c\u00f3mo configurar notificaciones por email para tus tickets en<\/p>\n <p>01:21: ChateCommerce. Recuerda que puedes crear varias \u00e1reas y agregar tantos emails como<\/p>\n <p>01:21: necesites para que ning\u00fan ticket pase desapercibido. \u00a1Gracias por elegirnos!<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">General Area<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>Tickets<\/strong> section, click <strong>Areas<\/strong>. There you&#8217;ll find the <strong>General Area<\/strong>, which is set up by default to receive notifications. The email you used to create your account is added automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the General Area actions, you can edit the name, add, delete, or edit recipient emails, and enable or disable notifications.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1918\" height=\"866\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general.png\" alt=\"\" class=\"wp-image-33031\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general.png 1918w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general-300x135.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general-766x346.png 766w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general-1024x462.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-area-general-1536x694.png 1536w\" sizes=\"(max-width: 1918px) 100vw, 1918px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Create a new area<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In <strong>Tickets<\/strong>, click <strong>Areas<\/strong> and then <strong>Add new area<\/strong>.<\/li>\n\n\n\n<li>Enter the <strong>area name<\/strong>. For example, &#8220;Post-sale&#8221; or &#8220;Sales team&#8221;.<\/li>\n\n\n\n<li>Add the <strong>email addresses<\/strong> that will receive notifications.<\/li>\n\n\n\n<li>Turn on the <strong>notification options<\/strong> and save your changes.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1918\" height=\"870\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area.png\" alt=\"\" class=\"wp-image-33034\" srcset=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area.png 1918w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area-300x136.png 300w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area-767x348.png 767w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area-1024x464.png 1024w, https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/01\/tickets-agregar-nueva-area-1536x697.png 1536w\" sizes=\"(max-width: 1918px) 100vw, 1918px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Notification email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Each ticket generates an email with the case information for the responsible team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Add the emails of everyone responsible.<\/strong> If only the account email is listed, tickets may go unnoticed. Include the people who handle sales and post-sale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Review open tickets every day.<\/strong> An open ticket is a customer waiting for a response. Use the <strong>Open<\/strong> tab at the start of each workday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Update each ticket&#8217;s status.<\/strong> Moving tickets to <strong>In progress<\/strong> or <strong>Resolved<\/strong> prevents two people from working on the same case and shows you how much is still pending.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Use Dismissed for false positives.<\/strong> If the AI Agent created a ticket that didn&#8217;t require action, mark it as <strong>Dismissed<\/strong> instead of leaving it open. If the same subtype accumulates many dismissed tickets, deselect it in <strong>AI Assistance<\/strong> \u2192 <strong>Settings<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Prioritize by subtype.<\/strong> The <strong>Complaint<\/strong> and <strong>Delivery<\/strong> subtypes are usually the most urgent. <strong>Sales opportunity<\/strong> is a potential sale that loses value over time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Train your AI Agent.<\/strong> The more information it has about your policies, shipping, and products, the more requests it will resolve on its own and the fewer unnecessary tickets it will create.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common issues and solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. The AI Agent isn&#8217;t creating tickets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the case isn&#8217;t selected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> in <strong>AI Assistance<\/strong> \u2192 <strong>Settings<\/strong>, check that the corresponding subtype is selected under <strong>In which cases should the agent generate a ticket?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the feature isn&#8217;t enabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> in <strong>AI Assistance<\/strong> \u2192 <strong>Settings<\/strong>, check that <strong>Allow automatic ticket creation<\/strong> is turned on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> the AI Agent is resolving requests on its own.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> this is the expected behavior. Tickets are only created when the request requires human handling.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. I&#8217;m not receiving notification emails<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> notifications are disabled or your email isn&#8217;t added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> in <strong>Tickets<\/strong>, click <strong>Areas<\/strong>. Check that notifications are enabled and that your email is on the recipient list. Also check your spam folder.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. The ticket takes a while to appear<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Possible cause:<\/strong> customer details are missing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solution:<\/strong> the AI Agent asks for first name, last name, and phone number before creating the ticket. If the customer hasn&#8217;t replied yet, the ticket is generated once they complete the information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Does the AI Agent create a ticket for every conversation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. It only creates tickets when it detects a request it can&#8217;t resolve automatically and that matches one of the cases selected in <strong>Settings<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I choose which cases generate tickets?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. In <strong>AI Assistance<\/strong> \u2192 <strong>Settings<\/strong>, you can select or deselect each Sales and Post-sale subtype. The AI Agent will only create tickets for the selected cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I change a ticket&#8217;s status manually?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can update the status at any time directly from the ticket list.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I receive notifications at more than one email address?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. You can add multiple email addresses to the General Area or create new areas with different recipients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does the customer receive a ticket confirmation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. The notification is internal, for your team. Communication with the customer continues in the chat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if customer details are missing?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The AI Agent asks for the missing information (first name, last name, or phone number) in the conversation before creating the ticket.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I go directly to the chat from a ticket?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Each ticket includes a <strong>View chat<\/strong> link to the conversation that generated it, with the full history.<\/p>\n\n\n\n<div class=\"cc-help-box\">\n    <div class=\"cc-help-box__heading\">\n        <img decoding=\"async\" class=\"cc-help-box__icon\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/09\/clip.svg\" alt=\"\" aria-hidden=\"true\">\n\n        <h3 class=\"cc-help-box__title\">Next steps<\/h3>\n    <\/div>\n\n    <div class=\"cc-help-box__links\">\n        <a class=\"cc-help-box__link\" href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\">\n            How to train your AI Agent\n        <\/a>\n\n        <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/teams-chatecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n            Teams: organize agents and route chats with AI\n        <\/a>\n\n        <a class=\"cc-help-box__link\" href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\">\n            Playground: test your AI Agent before connecting it\n        <\/a>\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wa.me\/5491170781975\">Contact the support team<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.chatecommerce.com\/en\/categoria\/ia-agent\/\">See all AI Agent guides<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Agente IA de Chatecommerce detecta cu\u00e1ndo una conversaci\u00f3n necesita intervenci\u00f3n humana y genera tickets autom\u00e1ticos con toda la informaci\u00f3n relevante, optimizando la gesti\u00f3n de ventas y postventa sin revisar chats manualmente.<\/p>\n","protected":false},"author":14,"featured_media":32058,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[192,535],"tags":[],"class_list":["post-33038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-en","category-ia-agent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automatic Tickets with AI Agent in ChateCommerce<\/title>\n<meta name=\"description\" content=\"Learn how the ChateCommerce AI Agent creates tickets when a request needs human intervention, and how to enable and manage them\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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