{"id":32866,"date":"2026-04-13T20:20:31","date_gmt":"2026-04-13T20:20:31","guid":{"rendered":"https:\/\/help.chatecommerce.com\/shopagent-chatecommerce\/"},"modified":"2026-10-02T18:14:35","modified_gmt":"2026-10-02T18:14:35","slug":"shopagent-chatecommerce","status":"publish","type":"post","link":"https:\/\/help.chatecommerce.com\/en\/shopagent-chatecommerce\/","title":{"rendered":"Widget ShopAgent: install a chat bubble in your online store"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">With the Widget ShopAgent, your online store becomes more than just a showcase. Every visitor can start a conversation, browse products, get answers and buy, without leaving your ecommerce. Just install one script and your AI Agent takes care of the rest.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is the Widget ShopAgent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Until now, you could connect channels like WhatsApp, Instagram, Facebook Messenger or Mercado Libre to centralize all your conversations inside ChateCommerce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the Widget ShopAgent, we&#8217;re adding a new channel: a chat bubble that installs on your website with a single script. Visitors can browse products, get answers and buy, without leaving your ecommerce. Your AI Agent, trained on your catalog, handles everything.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This way, your website also becomes a conversational channel, centralized in ChateCommerce alongside all your other channels.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you can do with the Widget ShopAgent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Install a chat bubble on any page of your online store with a single script<br>\u2705 Serve your customers in real time with an AI Agent trained on your catalog<br>\u2705 Customize the widget with your ecommerce&#8217;s visual identity: avatar, colors and domain<br>\u2705 Sell more without adding more traffic, making the most of the visits your store already gets<br>\u2705 Manage Autonomous Store directly from the widget (new)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to set up the Widget ShopAgent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Widget ShopAgent appears as a channel inside the Channels section of ChateCommerce. From there you can start a guided two-step setup:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1 \u2014 Configuration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This step covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allowed domains: the websites where the widget will be active<\/li>\n\n\n\n<li>Avatar: the image shown in the chat bubble<\/li>\n\n\n\n<li>Primary color: the color that identifies the widget on your site<\/li>\n\n\n\n<li>Preview: lets you preview the result before installation<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"435\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/04\/image.png\" alt=\"\" class=\"wp-image-32774\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2 \u2014 Installing on your store<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the configuration is saved, the platform shows you the instructions to install the widget on your site. The process varies depending on the technology you use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Installation by platform<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The interface includes specific installation guides for the following platforms:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VTEX<\/li>\n\n\n\n<li>Tiendanube<\/li>\n\n\n\n<li>Magento<\/li>\n\n\n\n<li>Shopify<\/li>\n\n\n\n<li>WooCommerce<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 Tip: The Widget ShopAgent is not limited to ecommerce platforms. It can be installed on any website, regardless of the technology you use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need help installing it or have questions about the setup, you can reach us directly from the support chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Autonomous Store in the Widget<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">September 2026 brought an important update: you can now manage Autonomous Store sales directly from the widget, without redirecting to WhatsApp.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is Autonomous Store?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Autonomous Store allows your AI Agent to manage complete sales processes: show products, take orders and manage carts. With this update, the widget is a viable alternative to WhatsApp for users looking to avoid outbound message costs through Meta&#8217;s API.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Requirements to use Autonomous Store in the Widget<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To activate Autonomous Store in the widget, you need:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Widget ShopAgent installed and configured on your site<br>\u2705 Online store connected to ChateCommerce (Shopify, Tiendanube, etc.)<br>\u2705 Catalog synced from your ecommerce platform<br>\u2705 AI Agent created (default or custom)<br>\u2705 Request activation from the ChateCommerce team<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How Autonomous Store works in the Widget<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Difference from WhatsApp:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On WhatsApp: the customer sees an embedded web page inside the conversation<\/li>\n\n\n\n<li>On the Widget: products are displayed directly on the page with:\n<ul class=\"wp-block-list\">\n<li>Variant name<\/li>\n\n\n\n<li>Updated price<\/li>\n\n\n\n<li>Quantity selector<\/li>\n\n\n\n<li>&#8220;Add to cart&#8221; button<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Purchase flow:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Customer sees the products in the widget<\/li>\n\n\n\n<li>Selects quantity and adds to cart<\/li>\n\n\n\n<li>Continues the conversation with the AI Agent inside the same widget<\/li>\n\n\n\n<li>Completes the purchase without leaving your site<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Activating Autonomous Store<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Important note: Activation requires a request to the ChateCommerce team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once activated, Autonomous Store works omnichannel and globally:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is enabled simultaneously for WhatsApp and the widget<\/li>\n\n\n\n<li>There is no option to activate it on only one channel<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need WhatsApp to use Autonomous Store in the widget?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. The widget is a viable alternative to WhatsApp. However, once activated, Autonomous Store is enabled on both channels simultaneously.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I deactivate Autonomous Store on one channel and keep it on the other?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Activation is omnichannel and global. If you activate Autonomous Store, it works on WhatsApp and the widget at the same time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if a customer adds products manually and then uses the AI Agent?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The AI Agent&#8217;s cart overwrites the manual cart. It is recommended that customers choose one method: buying through the AI Agent or doing it manually, but not both simultaneously.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can the widget sync catalogs from any platform?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, as long as it is connected to ChateCommerce. It supports Shopify, Tiendanube, VTEX, Magento, and WooCommerce.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does the widget work without Autonomous Store?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, but with limited functionality. Without Autonomous Store activated, your AI Agent can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer product questions<\/li>\n\n\n\n<li>Create support tickets<\/li>\n\n\n\n<li>Hand off to human agents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">What it <strong>cannot<\/strong> do is create carts or complete sales. For the widget to handle purchases, you need to request Autonomous Store activation from the ChateCommerce team.<\/p>\n\n\n\n<style>\n\/* =========================================================\n   BOX SIGUIENTES PASOS\n   ========================================================= *\/\n\n.cc-help-box {\n    width: 100%;\n    box-sizing: border-box;\n    padding: 32px;\n    background: #f4f4f5;\n    border: 1px solid #E8EAF0;\n    border-radius: 16px;\n    font-family: Inter, sans-serif;\nmargin: 50px 0\n}\n\n.cc-help-box__heading {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    margin: 0 0 24px;\n}\n\n.cc-help-box__icon {\n    display: block;\n    width: 32px;\n    height: 32px;\n    flex-shrink: 0;\n}\n\n.cc-help-box__title {\n    margin: 0 !important;\n    color: #262626;\n    font-size: 24px;\n    line-height: 1.25;\n    font-weight: 600;\n}\n\n.cc-help-box__links {\n    display: flex;\n    flex-direction: column;\n    gap: 12px;\n    margin: 0;\n    padding: 0;\n}\n\n.cc-help-box__link {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    width: 100%;\n    box-sizing: border-box;\n    padding: 14px 18px;\n    color: #262626 !important;\n    background: #FFFFFF;\n    border: 1px solid #E8EAF0;\n    border-radius: 8px;\n    text-decoration: none !important;\n    font-size: 16px;\n    line-height: 1.4;\n    font-weight: 500;\n    transition: all 0.2s ease;\n}\n\n.cc-help-box__link:hover {\n    color: #00B36E !important;\n    border-color: #00B36E;\n    background: #FFFFFF;\n}\n\n.cc-help-box__link::after {\n    content: \"\u2197\";\n    margin-left: 16px;\n    color: #00B36E;\n    font-size: 18px;\n    line-height: 1;\n    flex-shrink: 0;\n}\n\n@media (max-width: 767px) {\n\n    .cc-help-box {\n        padding: 24px 20px;\n        border-radius: 12px;\n    }\n\n    .cc-help-box__heading {\n        gap: 10px;\n        margin-bottom: 20px;\n    }\n\n    .cc-help-box__icon {\n        width: 28px;\n        height: 28px;\n    }\n\n    .cc-help-box__title {\n        font-size: 21px;\n    }\n\n    .cc-help-box__link {\n        padding: 13px 15px;\n        font-size: 15px;\n    }\n}\n<\/style>\n\n<div class=\"cc-help-box\">\n\n<div class=\"cc-help-box__heading\">\n\n    <img decoding=\"async\" class=\"cc-help-box__icon\" src=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/09\/clip.svg\" alt=\"\" aria-hidden=\"true\">\n\n    <h3 class=\"cc-help-box__title\">\n        Next steps\n    <\/h3>\n\n<\/div>\n\n<div class=\"cc-help-box__links\">\n\n    <a class=\"cc-help-box__link\" href=\"https:\/\/help.chatecommerce.com\/en\/entrenamiento-ia-chatecommerce-urls-archivos\/\" target=\"_blank\" rel=\"noopener noreferrer\">\n        Train your AI Agent: Make sure it has full context about your products\n    <\/a>\n\n    <a class=\"cc-help-box__link\" href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\">\n        Sync your catalog: Verify that your catalog is up to date on your ecommerce platform\n    <\/a>\n\n    <a class=\"cc-help-box__link\" href=\"#\" target=\"_blank\" rel=\"noopener noreferrer\">\n        Customize the widget: Adjust avatar, colors and domains to match your brand identity\n    <\/a>\n\n<\/div>\n\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Need help? You can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/app.chatcenter.net\/?__hstc=200628593.338db4b8a89d53ff8f205f971440b13a.1775559258494.1790160564264.1790165505757.336&amp;__hssc=200628593.4.1790165505757&amp;__hsfp=dd1409500054c69a3049cf1011d078b4#\/workspaces\/Ra3yak3X\/home\">Try ChateCommerce for 15 days<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wa.me\/5491170781975\">Contact the support team<\/a><\/li>\n\n\n\n<li>View your platform guides<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the Widget ShopAgent, your online store becomes more than just a showcase. Every visitor can start a conversation, browse products, get answers and buy, without leaving your ecommerce. Just install one script and your AI Agent takes care of the rest. What is the Widget ShopAgent Until now, you could connect channels like WhatsApp, [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":32214,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[531,532,192],"tags":[],"class_list":["post-32866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ayuda","category-channels-and-messaging","category-help-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ShopAgent Widget: install a chat bubble on your online store.<\/title>\n<meta name=\"description\" content=\"With the ShopAgent widget, you add a chat channel to your e-commerce site using just a single script. Your AI agent assists, advises, and sells without the customer ever leaving your store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/en\/shopagent-chatecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ShopAgent Widget: install a chat bubble on your online store.\" \/>\n<meta property=\"og:description\" content=\"With the ShopAgent widget, you add a chat channel to your e-commerce site using just a single script. 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