{"id":32999,"date":"2026-10-01T16:03:41","date_gmt":"2026-10-01T16:03:41","guid":{"rendered":"https:\/\/help.chatecommerce.com\/novedades\/equipos-en-chatecommerce\/"},"modified":"2026-10-02T16:21:19","modified_gmt":"2026-10-02T16:21:19","slug":"teams-at-chatecommerce","status":"publish","type":"novedades","link":"https:\/\/help.chatecommerce.com\/en\/novedades\/teams-at-chatecommerce\/","title":{"rendered":"Teams at ChateCommerce"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teams are now available: organize your agents into specialized groups and let AI automatically route each chat to the right team based on their area of expertise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What changed<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Teams:<\/strong> Group agents by function (Sales, Support, Returns, etc.) with descriptions that guide AI on when to route each chat<\/li>\n\n\n\n<li><strong>Default General Team:<\/strong> Every workspace has a General team that acts as a safety net when AI cannot determine the right team<\/li>\n\n\n\n<li><strong>Automatic routing:<\/strong> Your AI Agent reads the customer\u2019s query + your team descriptions and decides which team it belongs to<\/li>\n\n\n\n<li><strong>Team filters:<\/strong> In Chats, filter by team to see only the conversations assigned to you<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Who it&#8217;s for<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Teams with multiple agents who want to organize their inbox<\/li>\n\n\n\n<li>Businesses that need automatic routing by specialty (technical, sales, support)<\/li>\n\n\n\n<li>Anyone looking to improve conversational quality<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requirements<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 At least 2 agents in your account<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Active and trained AI Agent (for automatic routing)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Administrator access<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important note<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you don&#8217;t use teams, everything works exactly as it does today. Your team<\/p>\n","protected":false},"featured_media":32947,"parent":0,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categoria-de-novedad":[],"class_list":["post-32999","novedades","type-novedades","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Teams at ChateCommerce | Social Commerce - Sell through WhatsApp, social media and Chat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.chatecommerce.com\/en\/novedades\/teams-at-chatecommerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teams at ChateCommerce | Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"og:description\" content=\"Teams are now available: organize your agents into specialized groups and let AI automatically route each chat to the right team based on their area of expertise. What changed Who it&#8217;s for Requirements \u2705 At least 2 agents in your account \u2705 Active and trained AI Agent (for automatic routing) \u2705 Administrator access Important note [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.chatecommerce.com\/en\/novedades\/teams-at-chatecommerce\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Commerce - Sell through WhatsApp, social media and Chat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Chatcenternetwork\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-02T16:21:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/help.chatecommerce.com\/wp-content\/uploads\/2026\/10\/7ed1833d-7f07-4f64-8375-2f9f95d43bb1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ChatCenterNet\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Teams at ChateCommerce | Social Commerce - Sell through WhatsApp, social media and Chat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.chatecommerce.com\/en\/novedades\/teams-at-chatecommerce\/","og_locale":"en_US","og_type":"article","og_title":"Teams at ChateCommerce | Social Commerce - Sell through WhatsApp, social media and Chat","og_description":"Teams are now available: organize your agents into specialized groups and let AI automatically route each chat to the right team based on their area of expertise. 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